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Terms of Service

Last updated: August 30, 2026

1. Acceptance of Terms

  • By accessing or using Reservation PH, you agree to be bound by these Terms of Service.
  • If you do not agree to these terms, do not use the platform.

2. The Platform

  • Reservation PH provides online booking, payment, and loyalty tools for businesses and service providersrvice businesses in the Philippines.
  • We host shop pages under our domain, but each shop is independently owned and operated.
  • Shop owners are responsible for the accuracy of their services, pricing, availability, and staff schedules.

3. Bookings & Cancellations

  • Bookings made through the platform are agreements between the customer and the shop.
  • Each shop sets its own cancellation and no-show policy, shown at booking time.
  • Customers should contact the shop directly for changes or disputes about a specific appointment.

4. Payments

  • Online payments are processed securely through PayMongo. We do not store full card or e-wallet credentials.
  • Deposits and payment methods (GCash, Maya, QR Ph, cards) are configured per shop.
  • Refunds, where applicable, are handled according to the shop's policy and Philippine consumer law.

5. Shop Owner Obligations

  • Provide accurate business information and honor confirmed bookings.
  • Keep subscription payments current to retain access to paid plan features.
  • Do not use the platform for unlawful activities or to mislead customers.

6. Subscriptions & Billing

  • Plans are billed monthly or yearly as selected at checkout.
  • Upgrades take effect immediately after successful payment.
  • Downgrades to the free plan take effect immediately; no refund is issued for the unused portion of a paid period.
  • We may adjust plan pricing with reasonable advance notice to active subscribers.

7. Limitation of Liability

  • The platform is provided "as is" without warranties of any kind.
  • We are not liable for indirect or consequential damages arising from the use of the platform, including missed appointments or shop-side errors.
  • Our total liability for any claim is limited to the amount you paid us in the preceding 12 months.

8. Changes to These Terms

  • We may update these terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

9. Contact Us

  • Questions about these terms? Contact us at support@reservationph.com.